Refund policy
You can return any Track&Field product purchased online within 30 calendar days of receipt (defect-free product).
The process is simple and the cost of the first shipment is on us. The product must be in perfect condition, with no signs of use or washing, and with the label attached. Products with changes in modeling (e.g. hem, customization, etc.) will not be accepted.
Important:
We are not responsible for items or accessories sent incorrectly with the returned product.
We do not return gifts. Check the conditions for exchanging and returning discounted products purchased during Black Friday and Sales. Returns must always be made in the same market where the purchase was made.
Product exchange
We guarantee your satisfaction when purchasing at Track&Field Online. Check our Exchange and Return Policy before making your request. The following rules are only valid for purchases made in the Track&Field Online Store.
Important: Track&Field is not responsible for items or accessories sent incorrectly.
Track&Field does not return gifts. You can return any product purchased online within 30 calendar days of receipt (defect-free product). For returns due to defects, see the "DEFECTIVE PRODUCT" category. The product must be without signs of use or washing, in perfect condition and with the internal label attached. Altered products (hem, personalization, etc.) will not be accepted.
Exchange in Physical Store:
You can exchange it in one of our physical stores. Check the conditions.
Return and refund of value
We guarantee your satisfaction when purchasing at Track&Field Online. Please check our Return and Exchange Policy before requesting a return.
Conditions and deadlines:
Valid only for purchases at the Track&Field Online Store.
*Specific rules apply during Black Friday and Sales.
Returns must be requested via the address info@tfstore.com
Enter the order number and the email used for the purchase.
Important:
You will receive an email with the postage code and instructions. Send the invoice together with the merchandise. If you do not receive the email within 24 business hours, please contact our customer service.
Chargeback process:
The product will be analyzed in our distribution center. If everything is in order, the request will be finalized and the refund will be made within 15 business days. The refund will be made according to the original payment method. Completion time may vary during Sales, Christmas and Black Friday periods. When the return is received, we carry out quality control and return the money using the same payment method you used. The time it takes for the refund to appear on your bank statement depends on your bank. If you have any questions, please contact us via email info@tfstore.com
Buy online, exchange in store
For your convenience, products from the current collection purchased at Track&Field Online can be exchanged in our physical store.
Conditions for exchange in store:
Deadline: 30 calendar days from the date of the invoice (the invoice must be presented at the time of exchange).
Product condition: The product must have labels, tags and no signs of use.
Store mix: The product must be part of the store mix.
Returns must always be made in the same market where the purchase was made. For now, exchanges are only available at the store located in Marina de Cascais.
Defective product
The warranty covers manufacturing defects for up to 3 years from the date of purchase, as long as the defect is confirmed. Procedure for defect analysis: Send photos of the product highlighting the defect using the request form. The return of the defective product must be requested via the address info@tfstore.com
Important:
The product must be sent clean and dry. Otherwise, it will be immediately returned to the customer. Within 48 working hours, you will receive a response with the procedures.
Analysis and refund:
The product will be analyzed by quality control within 15 working days after receipt at our distribution center. If the manufacturing defect is confirmed, you will receive an email with the deadline for the refund to be made. The refund will be made according to the original payment method for the order. Completion time may vary during Sales, Christmas and Black Friday periods.
Product different from the one purchased/Faulty
If you have received a product that is different from what was requested or is defective, we ask that you contact us as soon as possible, or within a maximum period of 30 calendar days from receipt of your order, so that we can investigate and take appropriate action. Products must remain in the condition in which they were received until customer service completes the analysis.
To start your request, send an email to: info@tfstore.com
Incomplete or incorrect order
If you received your order and there was a product, accessory missing or not in accordance with what was purchased, we ask that you contact us as soon as possible, or within a maximum period of 7 calendar days from receipt of your order, so that we can investigate and take the appropriate measures.
To start your request, send an email to: info@tfstore.com